Contact Yuno
Help with SH:24 online service
For help with online orders, home STI tests and online test results.
Help with in-person services
Our clinic phone line will be unavailable from 1pm on Monday 19 May. It will reopen as usual on Tuesday 20 May.
For appointments, help with your care, or following up on a referral from your GP, contact Yuno by phone:
Complaints
If you'd like to make a complaint about the care you received in our clinics, please contact The Patient Advice and Liaison Service, known as PALS , and complaints team through our online form.
Alternatively, you can:
phone us on 0117 342 1050. Leave a message with our answering service and one of our administrators will contact you within 2 working days to take the details of your enquiry.
write to us - send your complaint in writing to University Hospitals Bristol and Weston NHS Foundation Trust, PALS and Complaints Team, A201, Welcome Centre, Bristol Royal Infirmary, Upper Maudlin Street, Bristol, BS2 8HW.
email us at palsandcomplaints@uhbw.nhs.uk. You'll be sent an automated acknowledgement that your message has been received. One of the team will then be in touch to discuss your email in more detail.
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